Yo sigo a esta empresa

Cargando Informacion

Un momento por favor...

Technical Support Specialist

Jalisco, México
Technical Support Specialists are the face of Ooyala. They are the first people our customers turn to when things are not going as well as they should. The way we handle these calls for help is the most important factor in helping our customers be successful, satisfied, and happy. Being a great support specialist is about realizing the critical importance of the act of helping customers. Its about navigating our systems and databases and finding a solution that works. Its about knowing how to isolate issues and engage the right engineering team. Its about working with engineers and account managers to create a great customer experience that sets us apart.


Respond and resolve technical customer issues regarding Ooyala’s platform.

Troubleshoot customer issues and isolate their root causes. Provide timely and accurate response to the customer and set expectations for issue resolution.

Work effectively with Account Managers to manage customer relationships and communication leading to high customer satisfaction

Work with engineering personnel to escalate issues effectively. Provide accurate and actionable incident reports and work with engineers to resolve issues quickly.

Take on work in shifts including nights and weekends when necessary.


Bachelors degree in a technical field. Computer-Science highly preferred.

2+ years of experience in customer support in the fields of software / communication / technology. Hands-on technology troubleshooting and support skills. Technical Support / Helpdesk Executive experience preferred.

Experience building/managing web technologies and platforms (HTML, JavaScript, CSS, FTP, SSL, Flash, CDN)

Experience with case handling and CRM tools preferred but not required.

Excellent English language skills, both verbal and written.

Passion for customer service and for helping us make our customer and consumers be successful and happy

Area de la posición: Informática/Sistemas
Sueldo $.00 - $.00

Para postularse a esta vacante, es necesario ser un usuario registrado de la bolsa de trabajo.